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Privacy Policy

This privacy policy applies to all Divisions and Brands under the ownership of Citylook Imports Limited to which this site is a member.

Citylook Imports Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018

This privacy policy tells you about the information we collect from you when you use any of our websites.

In collecting this information, we are acting as a ‘Data Controller’ and by law, we are required to provide you with the following information about us :

  • How and why City Imports Limited collect information from you
  • Who we share your information with, why and on what basis and
  • What are your rights

Who are we ?

  • We are Citylook Imports Limited our registered business address is –
    Harrison Trading Estate, Longworth Street, Preston, Lancashire, PR1 5D, United Kingdom.
    You can contact us by post at the above address
  • By email : -  info@cooksmart.co.uk
  • By telephone : - +44 1772 704080

We are a company registered in the United Kingdom and our Company Number is 4233101
Our VAT number is GB 777 0043 29

What information do we collect from you?

When you buy goods from us, you are entering into a contract with us and we will ask you to provide some personal information such as :-

Full name
Address
Date of birth
Contact numbers
Email address
Payment details

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are : -

  • Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your order
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests - this means the interests of Citylook Imports Limited in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Cookies Notice

This notice is designed to help you understand what cookies are, how ‘City Imports Limited’ uses them and the choices you have in regards to their use. By using our website, www.cooksmart.co.uk, the Site , you are agreeing to our use of cookies in the manner described in this notice.

What do we use cookies for?

When you use any of our websites to browse our products and services or to view the information we make available, a number of cookies are used by us and by third parties to allow the website's to function, collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website's to function and we don’t ask for your consent to place these on your computer.

For more information about our use of cookies, please see our cookie policy.

When you submit an enquiry via any of our website, we ask you for your name, contact telephone number and email address. We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

Your enquiry is stored and processed directly via our secure cloud email platform. We do not use the information you provide to make any automated decisions that might affect you

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

When you purchase a product from any of our websites

When you purchase products from us online, we may ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase or delivery.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to prevent Fraud, Hacking or DOS attacks.

Your information is stored on our website and on our secure server, which are based within the European Union.

our credit card details if requested are passed to a third-party payment processor Sagepay https://www.sagepay.co.uk/policies/privacy-policy which is based in the UK and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information)

We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, so that if you contact us or log into your account you can see past transaction history in relation to proof of purchase and warranty.

Your rights as a data subject

By law, you can ask us about the information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Your right to be forgotten

If you wish to close your account and or also wish for personal data pertaining to you to be forgotten please contact dataofficer@cooksmart.co.uk with your request and this will be action within accordance with GDPR policies. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to make a complaint

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns 

Updates to this privacy policy

This privacy policy was last updated 2 October 2018.
We regularly review and update this privacy notice. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

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